ZOHO DESK

Zoho Desk empowers your support team with AI-driven tools, automation, and multichannel support to delight customers every step of the way.

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About the App

Deliver Smarter, Faster Customer Support.

Zoho Desk is an omnichannel help desk platform that helps you manage customer queries efficiently through email, chat, social media, and web.
With contextual ticketing, automation, and advanced analytics, it's the perfect tool for scaling support.

App Benefit

Why Businesses Love It

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Customizable to Fit Your Needs

Easily tailor modules, workflows, and dashboards to your business.
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AI Sales Assistant Zia

Get intelligent suggestions, lead scoring, and anomaly detection.
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Workflow Automation

Save hours by automating repetitive sales tasks and follow-ups.
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Self Service

Allows customers to get their answers themselves
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Omnichannel Communication

Engage via email, phone, and live chat, in one place.
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Enterprise-Grade Security

Enjoy built-in GDPR compliance and role-based access.

Why Choose Zoho Desk?

Key Features:
Multichannel Ticketing

Manage tickets from email, chat, phone, and social media.

Zia AI Assistant

Get suggestions, sentiment analysis, and automated responses.

SLAs & Escalations

Set service level agreements and automate follow-ups.

Customizable Help Center

Build a branded support portal with knowledge base.

Workflow Automation

Auto-assign tickets, trigger alerts, and update statuses.

Advanced Reporting

Get insights into ticket trends, agent performance, and resolution times.

Integrations

Connect seamlessly with Zoho CRM, Slack, Jira, and more.

Change your service game

Built for modern support teams, Zoho Desk centralizes all customer conversations and equips agents with the tools they need to resolve issues faster. Its deep analytics and automation help you deliver exceptional service without the overwhelm.

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Our Process

How to get started?

Our Simplified 3-Step Service Process

1
Consultation and Customization

Begin with a discovery call to help us understand your business, biggest pain points and time consuming processes.

2
Implement

Next, we customize Zoho applications and integrate Zoho applications with your existing industry-specific systems to align perfectly with your operational goals and processes.

3
Track Progress

After implementation, we continuously monitor the performance against the set milestones and tasks through Zoho Projects

Want to elevate your support experience?

Start your free trial and transform your customer service today.

Try Zoho Desk for free
Certificates & Achievements

Zoho Desks Certified Developer

We help you get actionable insights with dashboards for every business function

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