Zoho Desk

Why Choose Zoho Desk?

Key Features:

Multichannel Ticketing

Streamline customer support by managing tickets from multiple channels including email, live chat, phone, web forms, and social media—all in one unified platform. Provide faster, more organized responses across every customer touchpoint.

Zia AI Assistant

Leverage the power of Zoho’s AI-driven assistant, Zia, to analyze customer sentiment, suggest relevant solutions, and automate responses. Zia helps reduce response times and improve customer satisfaction by providing agents with actionable insights.

SLAs & Escalations

Define and manage Service Level Agreements (SLAs) to ensure timely ticket resolution. Automate follow-ups and escalate overdue tickets to the right team members or managers, ensuring no customer query goes unresolved.

Customizable Help Center

Create a fully branded self-service portal where customers can find answers quickly through a comprehensive knowledge base, FAQs, and community forums. Enhance customer experience and reduce ticket volume.

Workflow Automation

Automate repetitive tasks such as ticket assignment, priority setting, notifications, trigger alerts, and status updates. Increase agent productivity and ensure consistent customer service with predefined workflows and business rules.

Advanced Reporting

Access detailed reports and dashboards to monitor ticket trends, measure agent performance, track response and resolution times, and identify areas for improvement. Make informed decisions with real-time data insights.

Integrations

Seamlessly integrate with Zoho’s suite of products like Zoho CRM, Zoho Books, as well as popular third-party apps including Slack, Jira, Microsoft Teams, and more to create a unified customer service ecosystem.

Change your service game

Built for modern support teams, Zoho Desk centralizes all customer conversations and equips agents with the tools they need to resolve issues faster. Its deep analytics and automation help you deliver exceptional service without the overwhelm.