Refund Policy

Introduction

Welcome to Automate Accounts BK Inc (“Automate Accounts”), a business consultancy and bookkeeping firm, dedicated to automate business processes, create custom reports and provide solutions to business problems. At Automate Accounts, we prioritize client satisfaction while upholding ethical and legal business standards. This Refund Policy provides clear and transparent guidelines regarding our refund practices and the conditions under which refunds may be considered.

1.Pricing and Eligibility for Refunds

Our pricing structure at Automate Accounts can be based either on the number of hours worked or on a fixed price per project. Services billed on an hourly basis are non-refundable due to the nature of the work and the immediate resource allocation. For project-based contracts, refunds may be issued on a pro-rata basis if the project objectives are unfulfilled or partially fulfilled. This means that if a portion of the project remains incomplete or does not meet the agreed-upon specifications, we will calculate a refund proportional to the uncompleted portion of the project. It is important to note that services that have been fully rendered and accepted as per the agreement are not eligible for refunds. The eligibility and calculation of any refund will strictly adhere to the terms outlined in the service agreement.

2.Quality of Service

We are committed to delivering high-quality services that meet the specifications outlined in our agreements. However, we understand that the perception of quality can be subjective. Therefore, refunds based solely on subjective opinions of service quality are not supported. Refund assessments will be based on objective criteria and the agreed-upon specifications detailed in the service agreement. This includes adherence to project deliverables, compliance with predefined standards, and verification against initial project goals. If a discrepancy arises between the delivered work and the agreed specifications, we will conduct a thorough review to determine if a refund is warranted. Our priority is to ensure that all deliverables meet the high standards expected by our clients.

3.Non-Timely Delivery

While we strive to adhere to all agreed timelines, delays in service delivery within the predefined timeframe do not constitute grounds for refunds unless explicitly stated in the service agreement. We recognize that unforeseen circumstances may occasionally cause delays. However, non-timely delivery will not be considered a valid reason for refund unless it significantly impacts the overall project deliverables as specified in the agreement. It is crucial that both parties understand and agree to the timeline and potential delays before the commencement of the project. Any delays and their impact will be communicated promptly, and appropriate measures will be taken to mitigate any inconvenience.

4.Active Period for Refunds and Refund Requests

Refund requests must be submitted within 30 days from the project start date or the hourly service billing date. To request a refund, clients must contact our customer support team at support@automateaccounts.com. The request should include detailed information about the order and the specific issues encountered. Our team will then assess the request based on the specifics of the case, including the scope of work completed and the reasons for the refund request. This period ensures that all concerns are addressed promptly and within a reasonable timeframe, providing clarity and resolution for both parties.

5.Review Process

Each refund request is evaluated on a case-by-case basis, taking into account the unique circumstances surrounding the request. The decision of Automate Accounts regarding the refund request is final. During the review process, we may request additional information or clarification to understand the specifics of the issue. Our goal is to ensure that all assessments are fair and transparent. We may offer a partial refund or service credits as a resolution, in line with our policy guidelines. This thorough review process ensures that all factors are considered before a final decision is made, maintaining the integrity and fairness of our refund policy.

6.Processing Refunds

Approved refunds will be processed and credited to the original payment method within 10business days from the date of approval. This timeline ensures that the refund is handled efficiently and that you receive your funds in a timely manner. Our goal is to process refunds promptly to maintain trust and satisfaction. During this period, we will keep you informed about the status of your refund and provide any necessary updates. If there are any delays or issues with processing the refund, we will communicate these promptly and work to resolve them as quickly as possible.

7.Service Cancellation

Cancellation requests must be submitted to support@automateaccounts.com within 24 hours of accepting the quote sent or signing the contract. This allows us to halt the commencement of services promptly. Cancellation requests received after this period will be evaluated based on the extent of services already rendered. Itis important to understand that cancellation alone does not guarantee a refund. The refund eligibility will be assessed based on the terms outlined in this policy and the service agreement. We aim to handle all cancellations professionally and ensure that any refunds are processed in accordance with our guidelines.

8.Modification of Service Requirements

If significant changes are requested to be made to the service or the content provided by the client after the service initiation, the eligibility fo refunds may be forfeited. Changes to the project scope, deliverables, or any other significant aspect that deviates from the original agreement can impact the refund eligibility. It is crucial to finalize all requirements and expectations before the commencement of the project. If modifications are necessary, they should be discussed and agreed upon in writing to avoid any misunderstandings or disputes regarding refunds.

9. External Influences

Factors beyond our control, such as market changes or actions by third parties, will not be considered valid grounds for refund requests. Refunds are only considered for issues directly related to the services provided by Automate Accounts. This includes, but is not limited to, changes in market conditions, regulatory changes, or third-party service disruptions. Clients are advised to consider these external factors when planning their projects and understand that they fall outside the scope of our refund policy.

10.Dispute Resolution and Acceptance of Terms

Disputes regarding refunds should be resolved internally or through arbitration, as per the terms of service outlined in our agreement. We do not encourage chargebacks or external legal actions as preferred methods for dispute resolution, as they can complicate and delay the resolution process. By using Automate Accounts’ services, you agree to this Refund Policy and the terms outlined herein. If these terms are not acceptable, we recommend refraining from using our services. For refund inquiries, please email us at support@automateaccounts.comwith your order details and a clear description of the issue. We will review your case in line with this policy and respond accordingly.

11. Governing Law

This Refund Policy, and any disputes arising out of or relating to it, will be governed by the laws of the state or country in which Automate Accounts is headquartered, without regard to its conflict of law principles.

12.Limitation of Liability

Our liability for any refund or compensation is limited to the amount paid for the specific service in question. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

13. Severability Clause

If any provision of this Refund Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, so that the remainder of the policy remains in full force and effect.

14. Entire Agreement

This Refund Policy, together with the service agreement, constitutes the entire agreement between Automate Accounts and the client regarding refunds. It supersedes all prior and contemporaneous agreements, understandings, and representations, whether written or oral.

Automate Accounts reserves the right to modify this Refund Policy at any time. Continued use of our services after changes constitutes acceptance of the new terms.