Support Agent requests March 10-15 leave →

Manager instantly sees:

Team Coverage Alert:
• Agent 1: Out Mar 1-4
• Agent 2: Out Mar 10-19
• Your request: Mar 10-15
Result: 5 days with reduced support coverage

Current Workload: 8 open tickets

Leave Status:
• Balance: 8 days
• Used this quarter: 4 days
• Upcoming approved: 2 days

All this context, automatically pulled from:
• Zoho People
• Zoho Desk
• Team Calendar

Because support coverage gaps affect customer happiness.

Make informed staffing decisions:
https://zurl.co/3vEUf

#ZohoDesk #CustomerSupport #TeamManagement