Bauld Insurance

Bauld Insurance is a specialized insurance brokerage providing comprehensive coverage solutions for the real estate sector. Their realty program requires detailed property and owner information to properly assess risks and provide appropriate coverage options for their clients. With a focus on delivering tailored insurance solutions to property owners, Bauld Insurance needed an efficient system to collect, analyze, and process application data.

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About Zoho CRM

Turn Conversations into Conversions with Zoho CRM

Zoho CRM is an all-round customer relationship management tool designed to streamline sales, marketing, and support operations. With a customizable interface, automation tools, AI-powered insights, and seamless integration with your favourite apps, Zoho CRM helps you convert more leads and retain more customers—all in one place.

Challenge and Problem Statement

Bauld Insurance faced significant operational inefficiencies in their realty program application process:

Application Process Limitations

  • Staff had to manually generate report cards for each application

  • No centralized storage system for applications and supporting documents

  • Inconsistent data collection across different applications

  • No streamlined way to edit submissions without re-entering all information

  • Lack of scoring standardization for risk assessment

Business Impact

  • Time-consuming application processing

  • Potential for human error in manual report card generation

  • Limited visibility into application status and history

  • Inefficient communication between producers and back-office staff

Solution

Comprehensive Digital Application System

  • Developed a Zoho Creator application with owner questionnaire and dynamic location questionnaires

  • Created automated report card generation based on questionnaire responses

  • Implemented PDF consolidation and email distribution system

    Enhanced User Experience

    • Designed an intuitive homepage offering two application options: Full Bauld Realty Program Submission

    • Supplement Bauld Realty Program Submission (with only scoring-required questions)

    • Implemented edit functionality with unique links to prevent data re-entry

      Advanced Features

      • Developed portal access for staff with appropriate access controls

      • Created dynamic visibility rules based on user roles (customer vs. staff)

      • Automated PDF generation and distribution upon submission and edits

      • Centralized cloud storage for all application documents

        Workflow Automation

        • Automated email notifications with consolidated PDFs to producers

        • Implemented automatic regeneration and distribution of revised documents upon edits

        • Streamlined the entire application review process

          Our Process

          How to get started?

          Our Simplified 3-Step Service Process

          1
          Consultation and Customization

          Begin with a discovery call to help us understand your business, biggest pain points and time consuming processes.

          2
          Implement

          Next, we customize Zoho applications and integrate Zoho applications with your existing industry-specific systems to align perfectly with your operational goals and processes.

          3
          Track Progress

          After implementation, we continuously monitor the performance against the set milestones and tasks through Zoho Projects

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          result

          Time Efficiency
          • Eliminated manual report card generation

          • Streamlined application processing with digital forms

          • Reduced data entry time with edit functionality

          Data Quality
          • Improved data consistency with standardized digital forms

          • Enhanced risk assessment with automated scoring

          • Created centralized, cloud-based application storage

          Operational Improvements
          • Better user interface for both clients and staff

          • Cloud-hosted system accessible from anywhere

          • Personalized proprietary report card generation

          • Streamlined communication between producers and back-office

          Business Scalability
          • Successfully implemented within 25 days

          • Created foundation for future digital process improvements

          • Enabled more consistent risk assessment across applications

          Business Impact

          Unified view of customer data across sales, service, and operations teams.
          42% improvement in average response time
          35% faster query resolution
          25% increase in first-contact resolution rate
          Provides a cohesive environment for all business functions
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          Zoho Apps Used

          Legacy App Replaced

          "Migrating our financial and inventory data felt like amassive task, but the transition was handled withprecision. Every detail—from discounts to inventorywas taken care of. We finally have a system thatsupports our growth."

          — Finance Director, Designed Nutrition

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          Business Impact

          Automated report

          card generation and reducing 75% manual work

          Standardized data

          collection for accurate risk scoring

          Centralized application

          management and document access

          Improved collaboration

          producers and staff

          Enhanced application

          speed and user experience

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          Certificates & Achievements

          Certified Zoho Partner for CRM

          250+ Successful CRM Implementations
          Trusted by 100+ Businesses
          4.9/5 Customer Satisfaction Rating

          We are here to help!

          Whether you’re seeking to streamline your operations, enhance efficiency, or secure your data, our team at Automate Accounts is dedicated to provide personalized, cutting-edge solutions tailored to your business needs. Get in touch to discover how we can elevate your business to new heights

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