Bauld Insurance is a specialized insurance brokerage providing comprehensive coverage solutions for the real estate sector. Their realty program requires detailed property and owner information to properly assess risks and provide appropriate coverage options for their clients. With a focus on delivering tailored insurance solutions to property owners, Bauld Insurance needed an efficient system to collect, analyze, and process application data.



Staff had to manually generate report cards for each application

No centralized storage system for applications and supporting documents

Inconsistent data collection across different applications

No streamlined way to edit submissions without re-entering all information

Lack of scoring standardization for risk assessment


Time-consuming application processing

Potential for human error in manual report card generation

Limited visibility into application status and history

Inefficient communication between producers and back-office staff


Developed a Zoho Creator application with owner questionnaire and dynamic location questionnaires

Created automated report card generation based on questionnaire responses

Implemented PDF consolidation and email distribution system


Designed an intuitive homepage offering two application options: Full Bauld Realty Program Submission

Supplement Bauld Realty Program Submission (with only scoring-required questions)

Implemented edit functionality with unique links to prevent data re-entry


Developed portal access for staff with appropriate access controls

Created dynamic visibility rules based on user roles (customer vs. staff)

Automated PDF generation and distribution upon submission and edits

Centralized cloud storage for all application documents


Automated email notifications with consolidated PDFs to producers

Implemented automatic regeneration and distribution of revised documents upon edits

Streamlined the entire application review process
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Eliminated manual report card generation

Streamlined application processing with digital forms

Reduced data entry time with edit functionality


Improved data consistency with standardized digital forms

Enhanced risk assessment with automated scoring

Created centralized, cloud-based application storage


Better user interface for both clients and staff

Cloud-hosted system accessible from anywhere

Personalized proprietary report card generation

Streamlined communication between producers and back-office


Successfully implemented within 25 days

Created foundation for future digital process improvements

Enabled more consistent risk assessment across applications



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